Privacy Policy

Our confidentiality policy has been drafted in order to clearly explain how we process your personal data.

AGU Baby AG is a Swiss company registered at 3 Oberneuhofstrasse, CH -6340, Baar, Switzerland .

What data are collected?

Which means are at your disposal to keep control of your personal data?

How to identify the data collected?

What data were collected and when?

How might your data be used?

In which cases do you authorize us to share your data?

For how long do we retain your personal data?

Where are your personal data kept?

What is the minimum age for the use of AGU services?

How do we protect your data?

How do I delete my AGU account?

May the Privacy policy be changed?

1. What data are collected?

AGU products and services usage requires data collection. This data shall identify you, directly or indirectly.

The data directly identifying you include your first name and last name, date of birth, e-mail, photo, etc. We may also collect data that identify you indirectly such as your weight, your postcode, etc.

The protection of your data is the main objective of our confidentiality policy and we undertake to preserve them by applying the optimum level of security.

2. Which means are at your disposal to keep control of your personal data?

We believe that you should always have the means to protect your privacy when you use connected devices. At AGU Baby AG, we consider that we should support you and protect your privacy as fully as possible by guaranteeing you the following rights:

3. How to identify the data collected?

Transparency and easy access are key factors for us. We have created this list of pictograms so that you can easily identify what is processed.




Identity data

Body metrics data

Activity data

Environmental data

Cookies – technical features


 

4. What data are collected and when?

AGU products and services collect data when you use them. We decided to list and explain you in details different scenarios in order for you to have a clear understanding of the means of data collections we use.

You transmit the data to us:

When you visit and use our websites and services

We collect certain data when you use our website or when you take part in our events or reply to our questionnaires. Certain information is collected even if you do not have an AGU account. This may happen when you view pages, take part in surveys, competitions or events, write a comment on our website, share a page on a social network, etc.

We also use Cookies on our websites. For further information about Cookies, refer to our Cookies Policy.

Here is the data that you may communicate to us by visiting and using our sites and services:


Identity data

Cookies – technical features


When you create an AGU account

Creating an AGU account allows you to use AGU services and applications. You will therefore need to provide us with certain data to identify yourself. Your AGU Baby AG account is the core component of our services. It allows you to access and control your personal data. Data are collected and used during account and/or user profile creation, when logging on to your account, ordering a product from your account, adding a photo, etc.

Here is the data that you may communicate to us in creating an AGU account:


Identity data

Body metrics data


When you use our applications

Using our applications requires an account. Through applications, you can use AGU products and services, interact with them and access all features offered by AGU.

To that end, certain data are communicated to us when you download, install and use features of the application. This is the case when you set an alarm, share information, measure steps, respond to questionnaires or fulfill a field in the application, etc. It is also through the application that your data is communicated to us when you install and synchronize your AGU product.

Through the application you may activate certain optional features such as geolocation through your telephone.

Here is the data that you may communicate to us by using our applications:


Identity data

Body metrics data

Activity data

Cookies – technical features


When you activate and use an AGU product

AGU products and applications collect data enabling monitoring. When you activate AGU product, you will be asked to download the AGU application and create an account. Certain features are only accessible by means of connection between your product and the application.

Your data are transmitted to our servers when you synchronize your product with our applications or when you connect your product to your Wi-Fi network.

Here is the data that you may communicate to us by using our applications:


Identity data

Cookies – technical features

Activity data


5. How might your data be used?

To present your data to you

The data produced are displayed through our applications. Data may be indicated as raw data (number of steps, weight, etc.), or after processing (heart rate, respiration, movement which produces your sleep patterns, etc.).

To improve AGU products and services

In order to improve our products and services and ensure the availability of our platform, in accordance with Internet standards, we retain a record of operations conducted in log form.

We never work with your data when it identifies you unless you have given us your consent, for example in order to resolve a problem that you have pointed out to us.

To communicate information to you

We may use certain data in order to offer surveys, competitions, discount coupons or events in which you are free to participate. In a similar way, AGU Baby AG provides you information about its products, such as new features or sales offers, or to announce new products.

If you do not wish to receive such information, please let us know.

To produce statistics and/or aggregated data analyses

We undertake not to sell your personal data without your prior agreement. At AGU Baby AG, we firmly believe that data can serve the collective interest. We may produce statistics and analyses using collected data. They would first be anonymized beforehand to assure your privacy to be protected.

Data anonymized and/or aggregated in this way are used in particular to:

To improve AGU products and services in order to:

6. In which cases do you authorize us to share your data?

You may freely share your personal data. However, it is essential for us to gain your prior agreement when data that can identify you are shared.

When it is on your own initiative

You may share your personal data on social networks: You can choose to share your data or webpages that you like through social networks. Sharing is done in accordance with the conditions of use of the social network that you use. We cannot guarantee you the same level of protection provided by our policies when using social network.

When we are obliged by law

Certain laws, regulations, administrative or court rulings may compel us to communicate certain personal data to a third party. Apart from where this is prohibited, we shall inform you as soon as possible if we have to transmit some of your data.


7. For how long do we retain your personal data?

Apart from where the law stipulates a specific period, we retain your personal data for a period not exceeding the period required for the purposes for which it was collected and processed. We therefore retain your personal data attached to your account until the account deletion.


8. Where are your personal data kept?

ДTo guarantee the security of your data, they are stored and processed on our servers. Our servers are located in Ireland, and are therefore subject to regulations that guarantee you a high level of protection for your personal data.


9. What is the minimum age for the use of AGU services?

You must be over the age of eighteen (18) years old to create an account and use our products and services.


10. How do we protect your data?

Your data are mainly stored on servers located in Amazon Web Services (Ireland) and equipped with the latest security equipment and advanced security techniques and procedures. Access is strictly restricted and various security controls, consisting of security staff, security doors and biometric readers, must be passed. Remote access to the servers is highly restricted and controlled.


11. How do I delete my AGU account?

We allow you to suppress your user profile directly from our applications.

To delete your account, you just need to contact our customer service department.

The data which identify you directly will then be deleted from our production servers. However, data may be retained within the security backups that we regularly make. This is why your data may remain on our servers after your request.


12. May the Privacy policy be changed?

We may change our confidentiality policy to adapt to your needs, to the evolution of the legal framework or when we develop our products and services. We will inform you of any modification performed.

Сookies Policy

What is a cookie?

A cookie is a file placed and/or read on an Internet user's hard disk, for example, when viewing a website or a mobile application. They allow your equipment to communicate information to a website publisher.

At what point do you install cookies?

All cookies that concern your personal data are only installed after having obtained your agreement.

How do you obtain my consent?

When logging on to one of our websites, you may have seen a banner informing you that we use cookies. You agree to install cookies by clicking on the "I accept" button on this banner or by continuing to browse on the website.

Are all cookies on your site from AGU Baby AG?

Certain services that we install on our websites are published by third parties and allow the installation of sharing or advertising buttons, for example. We put a list of all the cookies that we use at your disposal, so that you are fully informed. This list is available here.

How do I activate or deactivate cookies?

You can deactivate them directly from your browser. Each browser has its own procedure: we suggest you find out about this on the publisher's website.

Please be aware that, if you deactivate cookies, your use of our site will not be optimized and certain areas of the website will no longer be accessible to you.

Which cookies do you use?

Cookies are divided into major groups. Here are the ones that we use:

Type of cookie

Description

Necessary cookies

These cookies allow the smooth running of the website by facilitating electronic communication and providing you with the service expressly requested by the user. For example, they allow you to choose a language.

Identification cookies

These cookies allow you to log on to your session and to your personal social networks if you wish to share content. Thanks to cookies you will not have to enter your username and password each time you want to use a service requiring you to log o.

Advertising cookies

These cookies allow us to provide you with advertising material on our products after your visit; these are personalized, based on what we think you may need or want.

Measurement cookies

We use the Google Analytics service. This tool allows us to generate reports on usage statistics for our websites and so improve them. For further information, please go to the service's information page.

For more information, please contact us. We will do our best to reply as soon as possible.

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