Frequently Asked Questions

The thermometer is malfunctioning: instead of showing temperature 37.5°C it shows 35.4°C, - the reading is incorrect . The way we measure the temperature is correct and was confirmed at a pharmacy. What is the reason for the inaccurate reading?

The infrared thermometer measures the accurate temperature when it is used correctly. It is possible that the thermometer is out of order or its infrared sensor is dirty. If the infrared sensor is dirty, the readings will change immediately, and the measured temperature readings will be incorrect. In order to solve this problem you just need to clean the sensor with an alcohol-wetted cotton pad (cotton swab). We recommend to perform this cleaning procedure regularly, i.e. once a month. If this fails to help, please contact a service center, where our specialists will fix the device for sure.

Is it possible to measure body temperature immediately after returning from the outdoors?

Before measuring temperature by means of infrared thermometer, please be sure that you have already spent at least 30 minutes in the room with the unchanged conditions.

I know I have a fever. Why do I get unusually low results when measuring temperature on forehead?

A basic physiologic effect called vasoconstriction can occur during the early stages of a fever, resulting in cool skin effect; recorded temperature measured by forehead thermometer can, therefore, be unusually low. It is not recommended to use the forehead thermometer in cases like that.

Is the AGU Dino thermometer waterproof?

No, it isn’t. Don’t immerse the AGU Dino thermometer in water or other liquids.

What type of battery is required?

The AGU Dino thermometer operates on CR 2032 lithium batteries. We recommend you take the old battery as an example when you are planning to buy a new one. New batteries can be purchased in household appliance shops, supermarkets, household stores, photo shops and gas stations.

What is the battery life of the AGU Dino thermometer?

The battery is designed to provide at least 1000 measurements. If you insert a new battery and get results that seem inaccurate, please check the following:

  1. How long the battery has been in use. Batteries eventually lose their power even in the event of non-use, so make sure that the battery is new. Battery can operate in other devices that require smaller voltage (e.g., an alarm clock), but be ineffective in the thermometer.
  2. If the device is kept at the distributor’s storage for a long time, battery life can be significantly reduced.
  3. Indoor temperature can influence the life of batteries. If storage temperature is below 15 °C, battery life decreases significantly.

What is the lifetime of AGU Dino thermometer?

AGU products are designed for a long life. Our devices consist of high quality components; the main units are well protected. When developing new products we test the load on key components to ensure device’s lifespan. Our device is designed to serve no less than 5-10 years in usual home conditions. Despite accurate development and solid construction improper usage of the AGU Dino thermometer can lead to a malfunction. Following international standards, we recommend to appeal to the service center once in two years to check the accuracy of the device. Proper care and correct use of the AGU Dino thermometer will allow you to measure temperature accurately for many years.

Does indoor temperature influence thermometer measurement accuracy?

No, it doesn’t in the case that indoor temperature ranges from 10 °C to 40 °C. If indoor temperature goes beyond that, it is not possible to conduct measurement. In this case L or H signs will appear on the screen.

Is it possible to measure the ambient temperature, milk temperature in a baby’s bottle or temperature of a baby’s bath?

Yes, this thermometer can be used to measure surface temperatures from 0 °C to 100 °C. If you need to measure the ambient temperature, surface temperature of a baby’s bath, surface temperature in a baby’s bottle etc., please follow the instructions below: remove the cap, hold the thermometer as close as possible to the object, which surface temperature you’d like to measure and start the measurement. Be careful! MEASUREMENT SENSOR SHOULD NOT TOUCH MILK OR OTHER LIQUIDS as it is NOT WATERPROOF. Note that the device measures SURFACE temperature. The temperature can increase with increasing depth.

How can I check whether accuracy of the instrument is preserved after long usage or after the device has been dropped?

The AGU Dino thermometer checks its functions every time the device is switched on. You are getting the correct result if there is no error signal («ERR») on the screen. Following international standards we recommend to appeal to the service center once every two years to check the accuracy of the device.

Does infrared thermometer AGU Dino need calibration?

Following international standards, we recommend to appeal to the service center once every two years to check the accuracy of the device.

Why do values differ in case I measure temperature on the forehead and in the ear?

Values may slightly vary when measuring temperature on the forehead and inside the ear canal. Temperature differs on various areas of a healthy person’s body and can range from 0.1 °C to 1 °C.

Why do results differ in case I measure temperature several times in a row?

When measuring temperature, please follow the instructions. After taking 3-5 measurements, please make a break for at least 30 seconds. If you are taking measurements correctly, the results can differ no more than 0.1-0.2 °C. This is acceptable and is associated with:

  • high sensitivity of the device to the distance from the measuring sensor to the area on which the measurement is conducted. The difference in less than one millimeter can have an impact on the value obtained;

  • difference in inclination angle of the device to the skin (on the forehead), or to eardrum (in the ear).

This site uses cookies. By continuing to use this site, closing this banner, or clicking "I Agree", you agree to the use of cookies.
Read our cookies policy and privacy statement.
I Agree